Customer Service

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ORDERING INFORMATION - To place your order or ask a question, call in the US toll free: 1-855-353-9995, International: 00+1+808-533-6666, Monday to Friday 7am - 2pm HST; email info@nauticalgoldjewelry.com, and online www.nauticalgoldjewelry.com. Regular order processing time for new creations is 1-2 weeks. If you need your item sooner let us know when placing your order.

PAYMENT OPTIONS - All major credit cards, PayPal, and Bank transfers. Differed payment options for some of our creations are available at your request. Payment information is never saved or stored.

WARRANTIES - All precious metals we use are guaranteed to meet or exceed legal standards and every jewelry created has a lifetime warranty for cleaning and sizing.

EASY EXCHANGE-RETURN POLICY - Exchanges and Returns are allowed within 30 days. Exchanges are accepted for an item of equal or greater value. Returns must be in new condition with all original tags, boxes and documentation. Call for a Return Merchandise Authorization (RMA); returns will not be processed without this authorization. Special orders, jewelry showing alterations or use will not be accepted.
A 10% CLEANING AND RESTOCKING FEE APPLIES TO ALL REFUNDS.

SHIPPING - We offer FREE shipping via FedEx fully insured. Rush shipping is available upon request.

NOTE - All jewelry orders are packaged in an elegant box and can be gift wrapped upon request. Images on this catalog, website or other visual locations may appear to be larger or smaller than actual size. All prices are subject to change without notice. Ring sizes can be ordered in half and quarter sizes upon request. Additional charge applies for sizes over 12.

MAILING PREFERENCES - Your personal information is confidential and is never shared or sold to other companies. To remove your name from our list sends us a request to: N.G.J. 866 Iwilei Rd 207, Honolulu HI 96817 or through our customer service form at www.nauticalgoldjewelry.com