The following frequently asked questions are from our customer support to assist you with any questions you may have. If your inquiry is not listed below, please call us or emails.
How do I Order? – To place your order, use our secure website www.nauticalgoldjewelry.com or call within the US:
Monday to Friday 7am – 2pm Hawaiian Standard Time.
You can also email us at: [email protected]
Regular order processing time for new creations is about 2 weeks. If you need your special creation sooner let us know when placing your order.
How do I Pay? – We accept all major credit cards, PayPal, and Bank transfers. Deferred payment options for some of our creations are available at your request. Payment information is never saved or stored.
What is my Warranty? – All precious metals we use are guaranteed to meet or exceed legal standards and every jewelry created has a Lifetime Warranty for cleaning and sizing.
How do I exchange or return? – Exchanges and Returns are allowed within 30 days. Exchanges are accepted for an item of equal or greater value. See our Shipping and Returns page for detailed information.
How do your Ship my order? – We offer FREE shipping. See our Shipping and Returns page for details.